FAQ

Anytime! Our swim lessons are continuous rather than session-based. We believe that a consistent approach to swimming is important for swim skill development and water safety awareness.

Questions and comments during your child's lesson is often counterproductive. As you will observe, our instructors are extremely involved teaching in the pool. If you have any questions with regards to your child’s progress, contact our incharge that is managing your child swim schedule and lesson plan. They are the best person that knows your child holistic progress.

No, makeup class cannot be use as replacement class to offset 1 lesson fees. It will be an extra lesson for the month. ( 2 times for that week ).

• In the event of bad weather, classes will be reschedule to another day or push backwards. There will be no make-up classes if the lesson is already in session

Yes, we allow up to 5 submitted rescheduling of class per year. If you need to reschedule, simply text us 1 week in advance.

For absence less than 1 week, we will require you to submit a medical certificate to be eligible for makeup.

You can book your make-up class one week in advance and it can be used within 2 months of absents.

We cannot guarantee that a semi-private or private lesson can be made up.

No problem. Simply inform our staff in charge of administration and the last 4 lesson will be the next following calendar month.

Class will be optional. If majority of the students prefers to have class, ( group class above 4 student ), class will commence as per normal.

For student who is unable to attend on Public Holiday, class will be cancelled. No fees will be charged.

Yes, we allow class cancellation during school holidays, please let us know one calendar month in advance.

No problem! We will adjust the fees as accordingly to ensure that you will not be overcharged.

Due to the popularity of our swim programs, there is typically a long list of families that are waiting to fill your spot. This advanced notice gives us the time we need to make necessary adjustments to our schedule.

Fees are collected at the start of the month. Late Payment fees of $10 applies for those who pay after 10th of the month.

Payment Modes:

• Cash ( Only the first week of the month )
• Paynow
• Bank Transfer 

Your payment reserves your enrollment with The Aquatics Swim School and ensures that your child has a place with us.

The deposit will be used on the last month your child is with us.

Because The Aquatics Swim School runs perpetually rather than seasonally, your lessons will continue indefinitely until you withdraw from our school. We love seeing children graduate through our levels and move on to teaching with us!

Children may continue to learn from the school and be at Swim Coach with us in the future!

Don’t worry. Our attentive instructors pick up on skills differences very quickly and are aware of the abilities that your child needs to have in order to maintain placement in his or her level. We will request child to shift to a more suitable level of class if necessary.

Just text us, our friendly staff will be happy to adjust your lesson schedule for you.

Yes you can! Do note that fees will be different.

Please contact one of our friendly staff if your child is expected to be unable to swim for an extended period of time.

Ideally twice a week to see a infinitely faster results. There may be regression after a long holiday. Consistency is the key to master the skills.

We will recommend that your child eats at least an hour before lesson if needed. A small drinks and snacks prior to the lesson will be okay as well.

1. Swim Cap
2. Swimming Board
3. Goggles
4. Properly dress in swim suit
5. Thermal flash for hot/warm drinkable water

Yes, class is as per normal. Fees will be chargeable as well.